5 Customer Service Hacks You Need to Know Now

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Customers are at the epicenter of any successful business. Without clients, your business will not survive. While most business owners understand this, why do the majority of them not view customer service as an integral part of their business? In industries with high competition, the businesses that win the most customers and retain long term […]

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How Use Client Engagement To Increase Retention And Revenue

It’s easy to get stuck in the cycle of thinking the key to growth is to always be bringing in more customers.  In reality, there is far more potential in focusing on your current customers and increasing the retention rate for them. All of it begins with developing solid communication with your customers that will […]

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Importance of Regular Customer Engagement to Keep your Brand Top of Mind

Regular customer engagement is critically important in today’s noise-filled marketplace.  In order to stand out against the competition, your brand should be consistently engaging with your current clients through a variety of channels.  Not only does this provide on-going value for your clients, but can also increase the lifetime value and increased referral potential for […]

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No Show Appointments Are Costing You Money

No show appointments are a logistics nightmare.  Any business that offers appointments as a critical part of their service has been affected by this, whether you operate an insurance agency or financial or legal services.  Not only does the business lose a significant chunk of money on each missed appointment, it creates scheduling problems across […]

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